NUR AUF ENGLISCH / ONLY IN ENGLISH
Name: MENWITH SALES AB
Reg. No: 556998-2894
VAT No: SE556998289401
Country of origin: Sweden
E-mail: [email protected]
These terms governs your use of, and purchases from, the domains www.menwithskincare.com and their subdomains (henceforth: the site) and will be valid for all your future transactions with MENWITH SALES AB (henceforth: MENWITH; may be referred to as ‘us’) and visits to the site.
By clicking the button “PLACE ORDER” you agree to be bound by these Terms and Conditions. Please make sure that you have read and understood these Terms and Conditions when using our site. MENWITH reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes. You can download these Terms and Conditions.
FORMATION OF CONTRACT AND ORDERING
All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, incorrect stock level shown on site at the time of receiving the order, incorrect price displayed on the site or if we are unable to authorize your payment.
Once we have received your order you will receive an automatic e-mail confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not a binding acceptance of your order. A binding contract is formed when we send you a shipping confirmation e-mail.
MENWITH does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable you will be contacted shortly by phone or e-mail. MENWITH cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and MENWITH may at any time amend the content of the site. MENWITH holds the right to change prices, correct incorrect prices on all orders as well as final sales and will give you the option of placing a new order with the correct price or canceling your order.
We reserve the right to limit the quantities of MENWITH products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts at fraud will be reported to the police and MENWITH reserves the right to cancel the purchase if any suspicion is raised.
You may purchase products on the site for personal use only and not for resale. By placing an order on the site, you certify that you are purchasing the product for your own personal use and not for resale and that you accept our Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
DISCLAIMER REGARDING PRODUCT INFORMATION
MENWITH has the right to adjust prices, involve additional cost and change product information, such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible but we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. We cannot guarantee that colors on the website will be true to life. This depends partly on color settings of your computer and monitor.
Prices on the site are in SEK in Sweden and in EUR for remaining countries. Unless your local currency is supported, you will be billed in EUR and the final price charged to your account or credit card will be calculated in accordance with the applicable exchange rate on the day your bank or credit card company processes the transaction and according to their rates. MENWITH has no control over these rates and do not take responsibility for any potential exchange rate differences or exchange fees levied by your bank.
Prices do not include delivery charges. All prices shown on the site include VAT within the EU as DDP (Delivery Duties Paid). Outside the EU, additional duties may be payable to your local authorities on receipt of your delivery as DDU (Delivery Duties Unpaid). You will be responsible for payment of any such import duties and taxes. MENWITH has no control over these charges and cannot predict their amount. For further information we suggest you contact your local customs office before placing your order. Taxes and duties incurred on refused packages are not covered by MENWITH.
MENWITH may vary the prices of Products listed on the site at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation. If you have been charged the wrong amount in the web shop MENWITH will give you the option to place a new order with the correct price or cancelling your order. MENWITH however reserves the right to cancel your order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shipping confirmation to you, if the pricing error is obvious and unmistakable and could have been recognized by you as an error.
Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.
We offer safe payment provided by Klarna, a certified payment provider. Payment methods offered globally are credit and debit card. In certain countries invoice payment after delivery and other local payment methods may be available, also provided by Klarna. Payments are not debited until the order has been dispatched. When paying by card you will be asked for the card number, the name of the cardholder, its period of validity and the CVC code. Other payment methods may require birth date, personal ID numbers or bank account number. Extra charges from Klarna depending on payment method may apply but will be clearly stated in checkout. Charges by Klarna for late payments may apply. In the event no payment has been received after submitting your order MENWITH may automatically cancel your order. You confirm that the credit/debit card, bank information or other personal information that is being used is yours or that you have been specifically authorized by the owner of such credit/debit card, bank or personal information.
MENWITH ships worldwide. For country specific information please refer to the “shopping information” section at www.menwithskincare.com/faqs.
When your order leaves our warehouse, you will receive a tracking number via e-mail which you can use to track your order. At any time, you can check the status of your package using the link in the shipping notification. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties.
MENWITH insures each purchase during time in transit until it is delivered to you. Orders outside Sweden require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by MENWITH. We are unable to deliver to post office boxes.
Goods will be dispatched on regular working days, monday to friday. We aim to dispatch all orders within 24 hours during monday to fridays. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities. Please note that the following delivery charges do not include import costs (such as taxes or import duties) that may be due when packages reach the country of destination.
We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaign for free deliveries will be activated on your order in the checkout.
RETURN AND EXCHANGE POLICY
All returns and exchange is only possible if being in contact with our customer service via [email protected]. In addition to the statutory right of withdrawal (as outlined below for EU countries), MENWITH has 14 days return period. Any returns must be shipped/postmarked within 14 days of reception and Refunds will not include shipping cost + €5 administration return cost. MENWITH shall as soon as possible, if under the jurisdiction of our return policy, refund you what you have paid for the returned item, or exchange the item except of the shipping cost. Upon reception of the returned item, we control the goods prior to processing the refund or exchange. Refunds are authorized by MENWITH and processed by Klarna or the payment provider of use. Refunds are made either to the original purchaser’s credit card or bank account and take 5-10 business days to show up on your account, from the time they have been authorized by MENWITH.
When using our return service (within EU) you will be refunded in the event of theft or loss during delivery to our warehouse. For those countries where MENWITH do not offer a return service, we suggest you use a courier that offers tracking of the parcel as MENWITH don’t offer any insurances of returns that are not returned with our return service.
When returning a product, you are obliged to keep the product in the same condition as when delivered. You must not have used the product; however, you have the right to investigate the condition the product was in when delivered. All original packaging, price labels etc. shall be returned with the product without having been tampered with. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
If you have not retrieved your package in time before it gets sent back to us, we will charge you €15 for administration and shipping cost. The rest of the order value will be refunded to you if the products is in the same conditions as they where when being sent off from our warehouse. These costs is out of our control and necessary to provide the best possible service for our customers.
Purchased items are exchangeable into a different product. All exchanges are based on stock availability and are shipped to you. Notice that you will be charged for the additional shipping cost when exchanging a product. Should you be interested in an alternative product, please return your item(s) to us and simply purchase the new piece separately at menwithskincare.com. Sale items are non-exchangeable but can be returned for a refund. For countries outside of EU, taxes and duties may apply which will not be covered by MENWITH. Since tax and import duties vary from country to country, we cannot provide an exhaustive list of applicable rules. Instead, we ask you to turn to your local customs authorities for more information
If the product is damaged or does not correspond with how the product was presented on the site you have the right to enter a claim. Please contact [email protected] as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.
EXCHANGE AND REFUND CHARGES
All orders are refunded for the full item value but please note that any shipping fees are not refundable + a €5 administration return cost will be deducted from the amount to be refunded.
Within the EU, return shipping provided by MENWITH through UPS, PostNord or Schenker by contacting our customer service. When exchanging a product you will be charged the regular shipping fee of your country address (same as when ordering).
Outside of EU, the customer is obliged to pay for and arrange the return shipping of the item(s). Please note that any potential customs duties and sales taxes are non-refundable through MENWITH. In case of exchange, shipping of any replacement item(s) is provided by MENWITH through UPS and will be charged by you.
For any shipping country, pre-paid return slips are only valid when returning from the same country the order was originally shipped to.
All order that have not been retrieved in time from the access point before being shipped back to our warehouse will be charged with €15 for administration and shipping cost.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to MENWITH and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of MENWITH. You may not modify the material in anyway, without the prior written permission of the copyright owner. For press inquiries, please visit our press page.
The MENWITH website may include user generated content, e.g. from social media applications. MENWITH does not claim any ownership in rights in such content (images, photos, videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service.
By completing an order from MENWITH.com you agree to receive promotional information or newsletters from MENWITH containing information about new products, campaigns, offers and events related your order. You may at any time withdraw this consent and unsubscribe from the newsletter by clicking “unsubscribe” in the footer of any such newsletter.
MENWITH reserves the right to terminate your account and/or use of the site at its sole discretion. For example if MENWITH suspects that you have in any way breached the Terms and Conditions. Such termination can be made without prior notice.
MENWITH responsibility for errors in connection to delivery is limited to existing conditions of sale. MENWITH bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Part of the services mediated through the site are maintained by outside organizations. Where MENWITH acts as an agent for such services, we cannot be held responsible for any errors resulting from their activities. MENWITH cannot be held responsible for any damage caused from using, or not being able to use, the site. MENWITH cannot guarantee a problem-free, uninterrupted, and secure access to the site. The site may contain links to other website beyond our reach. We cannot be held liable for content or privacy policies of such sites.
We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you. Under such circumstances, MENWITH will attempt to resolve all issues in a timely manner.
These Terms and Conditions are compiled in accordance with Swedish law. To the extent permitted by law, Swedish courts will have exclusive jurisdiction over any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our site.
RIGHT OF COMPLAINT AND DISPUTE RESOLUTION
According to the Swedish Consumer Contracts Act you have the right to make a complaint regarding a product that has defects or flaws that were present when you received the product. The duration of your right to complain is 3 years from the date on which you received the product.
You must notify us within a reasonable period of noticing the defect. A complaint made within 2 months of noticing the defect is always considered to have been made within reasonable time. If you wish to make a complaint, please contact us at [email protected]. Do not send back a product before you have contacted us.
If we disagree regarding your complaint, we have a dispute. You can make a complaint to the Swedish Alternative Dispute Resolution Body (ADR) at:
Allmänna reklamationsnämnden (ARN)
Box 174, 101 23 Stockholm
You can also use the online complaint portal of the EU Commission (ODR) when submitting a complaint. This is particularly relevant if you are a consumer residing in a different EU country. Submit your complaint here: ec.europa.eu– When submitting your complaint, please enter our e-mail address [email protected].
We will participate in the alternative/online dispute resolution procedure and follow any decision by the ADR/ODR.
These Terms and Conditions were last updated on 2020-11-30.